Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, contact us at info@lanaknits.com or 1-888-301-0011. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. 

Shipping Costs

To destinations in the United States:
Up $6.51 = $3.50
$6.52-$25.51 = $9.50
$25.52-$31.51 = $15.50
$31.52-$37.51 = $21.50
$37.52 and up = $27.50

To destinations in Canada:
Up to $6.51 = $2.00
$6.52-$22.51 = $10.00
$22.52-$52.51 = $16.00
$52.52-$77.51 = $27.50
$77.52 and up = $33.50

To international destinations: 
Up to $6.51 = $8.00
$6.52-$31.51 = $22.00
$31.52-$51.51 = $38.00
$51.52-$81.51 = $58.00
$81.52 and up = $68.00


 Please note that you will be responsible for any duties and taxes should they be applicable.